very very bad service. Worse service ever

Item: MTN South Africa
Rating: 1
Author: Eugene S

I've been an mtn client for many years and I must say I am very unhappy with the service I received as client. I don't think Mtn values their customer. I've been on Mtn contract from 2009 then early 2014 I decided to close my contract due to bad service I received. Because I love my Mtn, I decided not to migrate to other network(port), in fact I decided to give Mtn another chance when I took another contract late 2014. My night mere started when my airtime started to disappear, I called customer services several times but I couldn't get help. I called many times, mtn kept telling me that they will investigate but they have never ever gave me any feedback regarding this matter. In May 2016 I decided to pay my account in advance and I also received a bad service from what they call customer services department. I was given a different amount to pay by few agent who call them selves customer services consultants until I requested to speak to a manager who gave me the right amount to pay(which was different from what 3agents gave me). While my account was up to date, around September & October 2016 my airtime kept disappearing from my account. I called in again, spoke to few customer services consulted they couldn't find anything or the reason why my airtime disappeared cause I was not subscribed to anything that can take my airtime and Mtn also confirmed that. While I was busy with that query, the was an additional charge of Itims billings (x2) amount to R43 which I didn't even received. I called customer services many times and no1 could explain this. They kept saying that they will investigate and reverse that amount. My contract was closed in October or November 2016 but this query is still pending even now. I called the customer services more than 10x, spoke to 4managers from customer services so far. Some customer services consultants hanged up the fones on my without any help or ref numbers. My contract was paid in full, in advance because I was closing all account I have so that I can buy a house. Now Mtn account is still pending with a payment due that's affect my credit profile. I'm very unhappy with the way this queries has been handled cause Mtn failed me many times. Even now I'm on prepared wanted to move to another network but I decided to give Mtn 1 more chance. This is a very bad service that I've never received from any company. I've been with Mtn for so many years and this how they thank me. It is very disgusting Mtn, you don't value your customers. The customer services is so bad, agents not trained, managers don't know their job. I mean I didn't received a bad service not once, not twice, many times, more than 10x. Here are some of the reference numbers I received from your consultant & managers Mtn who couldn't even help me as a client. Mtn Sam Shabani Ref ********** 75 Mtn Mr Katleho Mosia Ref ********** 89 Mtn Manager : Mr Mike Mahlangu Ref : ********** 89 <a style="overflow-wrap: break-word; word-break: break-word; font-family: sans-serif; font-size: medium; widows: ********** style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium; widows: 1;" /> Mtn Mishack Pchappen Ref :REQ ********** Last refference number Req ********** Mzizi Nthapa manager 11.02.2017 No respond. Regards Mr E S Sekwati ********** 495 <a style="overflow-wrap: break-word; word-break: break-word; font-family: sans-serif; font-size: medium; widows: ********** style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium; widows: 1;" /><a style="overflow-wrap: break-word; word-break: break-word; font-family: sans-serif; font-size: medium; widows: ********** style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium; widows: 1;" />Regards Mr Eugene Success Sekwati ********** 495 or ********** 603 <a style="overflow-wrap: break-word; word-break: break-word; font-family: sans-serif; font-size: medium; widows: ********** style="overflow-wrap: break-word; color: #000000; font-family: sans-serif; font-size: medium; widows: 1;" /><a style="overflow-wrap: break-word; word-break: break-word; font-family: sans-serif; font-size: medium; widows: **********

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

23 Feb 2017, 21:56

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that a credit of R43 will be passed to the account for the itemized billing on the invoice dated 2016-10-13, this will settle the account outstanding balance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

MTN South Africa's reply23 Feb 2017, 21:56

Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that a credit of R43 will be passed to the account for the itemized billing on the invoice dated 2016-10-13, this will settle the account outstanding balance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Eugene S's updateReviewer Update

27 Feb 2017, 08:36

Well ! I need a proof that this amount has been reversed, it can statement via email stating the reversals. Please remove my name from the beaur.

Eugene S's update27 Feb 2017, 08:36

Reviewer Update

Well ! I need a proof that this amount has been reversed, it can statement via email stating the reversals. Please remove my name from the beaur.