VERY VERY BAD SERVICE

<p>I have lost my phone on the 7th of April 2016. I've tried calling numerous times, after holding for a ridiculous amount of time, just to get cutt off. On the 12th of April I eventually get hold of somebody, they e-mailed the claim form for me and said it will take 24 hours for approval and they will get back to me. I ompleted the claim form immediatly and send it back. After 2 days I tried again to find out what the status of my claim is and again, the same old story ... holding on just to cut off. Eventually on the 18th of April 2016 a very nice lady answered the phone and told me that they send me the wrong claim form. She e-mailed me the correct form and again I completed it immediatly and send it back. On the 19th ofApril 2016 I received the approval letter and take it to the nearest MTN store for replacement of the handset. I took the letter to MTN Lephalale Mall and they said they do not have stock but will oreder it and that it will take 2 to 3 days. It is the 15th of May and I still did'nt receive my phone. Everyday it is the same excuse... "the stock will be there between 15h00 and 14h00". In the meanwhile MTN deduct money from my account for a service I did'nt use because of their POOR SEVICE</p>