VERY VERY BAD SERVICE

On the 15th January I reported my phone damaged to the call centre in order to claim as I have insurance. I was subsequently informed that I do not have insurance. I then went to MTN shop Game Centre Polokwane and found the personnel there to be curt, very rude and arrogant. I left and went to Savannah Mall received better service and reported the matter. I was told that MTN would be in touch with me and I must keep the phone. To date no one called. Call Centre say I must send the phone in and the shop assistant says I must keep the phone. MTN employees are contradicting one another with information being provided and problems are not being resolved and us the paying customer.... who is also paying their salaries are the ones suffering... On enquiring again at the MTN Shop I was told claim was logged on the 16th January. Ref No ***... I then contacted MTN Insurance.... they claim that there was no claim logged!!!! I AM TOTALLY FEDUP WITH POOR SERVICE!!! I am therefore using this platform to voice my disgust at MTN and to warn potential customers what they can expect.