VERY VERY BAD SERVICE

I took a sim only data package with MTN. From point is sale I have issues with Feb agent that was assisting me. I spoke to an agent by the name of Siphokuhle Sibiya who captured my information incorrectly, she captured my address and my surname name incorrectly even after multiple times I informed her to fix it but it was not fixed. I received my order on Monday 23rd December. I have been having issues activation the simcard. Spoke to the activation department who informed me that the issue has been escalated to the relevant department to resolve it and yet after 72 hours is still not resolved. I attempted to cancel the contract, I was transferred to all the departments and yet no one seams to be ble to help me, in all this distress that I am facing, you have sent me an SMS saying you are debiting my account tomorrow and yet I have not even used your services. NO ONE SEAMS TO KNOW WHAT THEY ARE DOING IN EVERY DEPARTMENT.