LA
Lizel A
1 reviews | Active since Jun 2015
29 Jun 2015, 14:14
Very very bad service
Contract expired, after 2 hours of holding on, I cancelled the out of contract, contract. They are still deducting money after cancelation. CC now not answering. In store they could not help me !!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
07 Jul 2015, 15:30Hello LizelAust,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that both numbers ***, *** have been migrated to prepaid.
A billing query has been logged to reverse the invoices issued after receiving the request to cancel the contracts. The reference number is Request ***. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that both numbers ***, *** have been migrated to prepaid.
A billing query has been logged to reverse the invoices issued after receiving the request to cancel the contracts. The reference number is Request ***. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply07 Jul 2015, 15:30
Official
Hello LizelAust,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that both numbers ***, *** have been migrated to prepaid.
A billing query has been logged to reverse the invoices issued after receiving the request to cancel the contracts. The reference number is Request ***. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that both numbers ***, *** have been migrated to prepaid.
A billing query has been logged to reverse the invoices issued after receiving the request to cancel the contracts. The reference number is Request ***. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***