Very Very Bad customer service

<p>I have requested a call back to resolve an issue dated October 2015 discussed and I have not received any call from MTN Legal to explain why I have been charged penalties while issue has not been resolved yet.</p> <p>I logged my complaint last year and I never receive any call from Supervisor Phiroz Sayed ref: ********** 66 on duty as promised only to receive a call from Collection 3 party which was a shock to me. Whenever I have attempted to make payment at MTN store while waiting for feedback I was told your account is no longer with MTN. I never sign my contract with Norton Lambrianos but with MTN.</p> <p>I should not be charged for any non-payment penalties up to date since I logged my complaint October 2015.</p> <p>I have attempted several time to contact Nonhlanhla via email no reply since she sent me a statement, received an email from Jack and I requested a call back to discuss the issue still no call even went to MTN store an email was sent to them still no call back.</p> <p>This is really very very bad customer service and As a customer I want to resolve my issue but no one seems to care.</p>