VERY VERY BAD AND DISAPPOINTING SERVICE

I ACCEPTED A 'BD TOPUP RECURRING - 1GB' A FEW MONTHS BACK BUT UNFORTUNATELY DUE TO THE BAD SIGNAL WHERE I STAY, I WASN'T ABLE TO USE THE DATA. I CONTACTED THE CALL CENTER AND REQUESTED TO STOP THIS. I WAS TOLD IT WAS STOPPED (REF ***). THE NEXT MONTH I RECEIVED THE TOPUP AGAIN. AGAIN I PHONED AND THE CALL CENTER PROMISED THAT I WOULD BE CREDITED AND THE TOPUP WOULD BE REMOVED FROM MY ACCOUNT. TO MY DISAPPOINTMENT, I HAVE ONCE AGAIN RECEIVED THE TOPUP AND IT HAS BEEN CHARGED TO MY ACCOUNT. WHEN WILL SOMEONE ACTUALLY DO THERE WORK AND SORT OUT MY REQUEST???