DJ
Debbie J
1 reviews | Active since Mar 2010
28 Oct 2015, 08:00
VERY UPSET
This is now the 2nd time that I have to log this report (1st time on 21st October 2015 still waiting for a response: I was a 16 year old Autopage client, and had this number since I joined MTN in 1999.I cancelled my Autopage contract to join MTN directly hoping to get better service from MTN. I app**** for a contract yesterday (20 October 2015) with MTN Store. Late yesterday afternoon I received an sms, saying I do not meet their requirements. Today I spent the whole day phoning MTN ***),hanging on for 30-40 min + got cut-off 10 times trying to find out what is wrong with my application. I finally spoke to someone who told me I must contact Trans Union, because there is a default on one of my accounts. I contacted Trans Union, paid for a credit report. Just to see that their is no defaults. Try calling MTN again, being transferred back and forth and cut off. Is this the type of service MTN offers? This is unacceptable, can the correct person/supervisor from MTN call be back regarding this application. Thank you
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MTN South Africa's replyOfficial
29 Oct 2015, 14:40Hello debbievj,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined.
However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Best regards
Mantoa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined.
However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply29 Oct 2015, 14:40
Official
Hello debbievj,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined.
However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Best regards
Mantoa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined.
However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Best regards
Mantoa
REQ:***
Best regards,