CM
Colleen M
1 reviews | Active since Mar 2016
19 Sept 2018, 08:40
Very Upset
Now i had enough of this terrible service, First Hisense now MTN. And believe me MNT is becoming a regular complain on my side lately. 1st of all, that's phone is not a contract or bought on credit, but cash. And yet your Call centre tell me it's still there and not attended to.
I need a refund from Hisense as I'm without a phone for almost 4 weeks. If I don't get an urgent response by today still, believe me you will be all over social media. And much more.
Contact me **********
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
20 Sept 2018, 08:33Good day Colleen,
Thank you for your post.
Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result.
Kindly note that we will investigate and revert to you.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
MTN South Africa's reply20 Sept 2018, 08:33
Official
Good day Colleen,
Thank you for your post.
Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result.
Kindly note that we will investigate and revert to you.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
MTN South Africa's replyOfficial
27 Sept 2018, 11:51Good day Colleen,
Once again, we are also terribly sorry for the poor service delivery.
Kindly note as per our conversation, the phone will be delivered to the store by tomorrow late afternoon.
The store will make contact with you to collect.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
MTN South Africa's reply27 Sept 2018, 11:51
Official
Good day Colleen,
Once again, we are also terribly sorry for the poor service delivery.
Kindly note as per our conversation, the phone will be delivered to the store by tomorrow late afternoon.
The store will make contact with you to collect.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,