VERY UNSATISFACTORY SERVICE

Mrs CA Engelbrecht Acc No BA*** ID No *** Cellphone no ***

I know that you may have heard this before, but I have had an account at MTN for more than 20 years and the service is getting worse!! Once again, I have received terrible service and my account has been suspended unnecessarily!! I experience this problem every month as it seems that they are unable to reconcile my account. The banking app that I am using to make the EFT payment, does not allow for the reference no that they want me to use and I am forced to put in my cellphone no as reference. I have called several times and have been in to different branches where they simply just unsuspend the account, but it is very inconvenient. I need this problem addressed urgently, please.

Kind Regards