Very unprofessional and unorganized

I am very disappointed with MTN and their customer service, I woke up early and was the first one in the store on black Friday (24th November 2017) with a friend of mine. From the start it was clear that the sales personnel had know idea what was going on. Although we were the first into the store, they took about 1 and half hour to capture our details onto the system which is only a few lines, very disappointing. Then I queried with the sales consultant whether I would be able to make and receive calls on that sim and Kevin (consultant) rep**** that he wasn’t sure and would call me back with details. I then called the MTN call centre and was informed that I would be able too, I then called the store to inform kevin that he should push through my contract has I would be able to make calls. Kevin then advised me that his not sure what about that but from what he knows, its only a data contract and I will not be able to make calls on that sim, but he will call me back with more details, which again he never did! I then call back on Saturday to check what was the progress of the contract and if kevin had any details. He then advised me that he was still not sure and that I shouldn’t stress because as long as I was captured on the day, I would still qualify for the contract and he is still awaiting details from MTN and will get back to me. On Monday kevin then called me stating that I would not be able to make calls and that his not sure why the call centre told me that I would. He then said that I should buy another device (wifi router) for me to use that sim which was not what I wanted but he was forcing me to take. I then told kevin that I am not interested in that, I just want the sim. Kevin then stated that I would not be able to use this on my phone and I would be wasting my time, I then was forced to cancel my application because the consultant had no idea what was going on. About a week after that my friend that also came with me picked up his sim, he was able to make and receive calls. Yet Kevin insisted that I would not me able to do that. I am very disappointed because I was looking forward to getting this contract, and I took time of from work and spent money going to and from and calling the store multiple times yet that was all for nothing.