RM
Roxanne M
1 reviews | Active since Apr 2012
20 Nov 2015, 10:00
Very unprofessional and frustrating service
After losing my cellphone in a busy mall I was tasked with calling the Mtn 808 call centre to blacklist the phone and suspend the contract. I was greeted by an agent named Themba at about 19.10pm. He was very polite at first, however the quality of the service went south quickly. Firstly he said the number i gave him was incorrect, then asking me again the 2nd/3rd time if it is a contract, which i has already explained. He then asks me to hold as \his system is frozen/very slow". he then asks me about 5 times if the phone is lost which i had already clearly explained"
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MTN South Africa's replyOfficial
21 Nov 2015, 22:49Hello roxiejm,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply21 Nov 2015, 22:49
Official
Hello roxiejm,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***