Very Unpleasant Staff

<p>Called MTN Direct for assistance with an early upgrade. After being told I was being put through to the Retentions department and holding for an agonizing 20 minutes, I decide to call back again where after a male consultant answered, being very irritable and unfriendly, telling me there is no direct line for the retentions department. If this is the way you treat your customers it starts tonpuzzle me why you still have any business going on! </p>