1 reviews | Active since Oct 2016
Very unhappy with MTN!
<p>Since I have upgraded my phone contract on 01.03.3015 I have requested on numerous times at various MTN shops to cancel the monthly subscription for the 100 SMS bundle. Every time they informed me that the service is deactivated on the system and that the R23 will not be deducted again. I have been paying that R23 for more or less 18 months now and up until today no one is able to rectify the mistake. </p>
Good day Marinus Schutte,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that a request has been logged with technical support to cancel the SMS 100 bundle, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Good day Marinus Schutte,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that a request has been logged with technical support to cancel the SMS 100 bundle, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***