1 reviews | Active since Sept 2013
Very unhappy user
I have had a pay as you go from MTN for several years now and everything was fine until about a month ago. I have a small business and use my phone for absolutely everything. Suddenly I started getting sms's from MTN that I have subscribed to all sorts of things at an average of R10 .00 a day per subscription. What angers me is the fact that I NEVER subscribed to ****** anything!!!!!! When I cancelled the many subscriptions I receive a sms congratulating me on my subscription. I just cannot get rid of it. This is theft as far as I am concerned and I will not tolerate it!!!!!!!!! I have lost several hundred rands of airtime so far. I demand that you remove all subscriptions form my number immediately and that you re-imburse my airtime that was ****** from me!!!!!!!!!!!! Enough is enough!!!!!!!!
Good day Nicolas,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the said charge appears to be a content charge. The first step in order to stop such charges is by dialing *141*5# or *156*12# or *136*5#. Secondly, you would need to contact our contact centre @ 135 in order for the said charges to be investigated and perhaps reversed.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Nicolas,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the said charge appears to be a content charge. The first step in order to stop such charges is by dialing *141*5# or *156*12# or *136*5#. Secondly, you would need to contact our contact centre @ 135 in order for the said charges to be investigated and perhaps reversed.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,