VERY UNHAPPY MTN CLIENT, THEY TELL LIES UPON LIES UPON LIES!!!!!!!!!!

On 04 July 2018 we were able to upgrade our contracts with MTN, we went to Centurion where we always do our upgrades. We did all the paperwork signed and then the consultant realized there was no stock of the phones we wanted. She then said that the phones were ordered and should be delivered by Friday, we asked on Friday and no stock was delivered. We went away for the weekend then on Sunday when we came back we phoned yet again and still no stock was delivered. We kept in contact with her and she said that the store manager would arrange stock from other stores by Monday. On Monday the 9th of July I phoned yet again just to be told that the manager is on leave for two weeks. She then told me that the area manager would be there on Thursday, and that she will speak to him to resolve the matter. According to her the courier that they use are on strike. Thursday evening she phoned me and said that she has spoken to the area sale manager and that he made a list and would get phones for us from other branches. She said that we should have our phones by latest Tuesday the 17th of July. Today the 16th of July when I contacted her three times I got the response that she is still waiting for feedback from the area manager. I do not understand what feedback as we were told we should have our phones latest Tuesday. I have been a client now with MTN for about 18 years. This is not acceptable, all we ask is that someone be honest with us, if you can not deliver a service tell us and we would gladly move our business elsewhere. We have never struggled like this to upgrade our contracts. If your courier company is on strike then the area manager should go and fetch stock from head office and supply the customers. That is just my opinion. Dont make promises you can not keep, it is bad for business.