VERY UNHAPPY CUSTOMER

Hi, my name is Antonio. VERY UNHAPPY CUSTOMER. Don't even know where to start anymore. Been with MTN for plus minus 15 years with endless problems, I am now at my wits end. Their customer service is a complete write off, no knowledge in handling or helping a complaint from a customer. Dont know where they get their training from. Always thinking it will improve but instead it's " disaster management" their policy states, while you hold for the next so called "champion" to assist you , more like a "loser" in my experience , that the call is recorded for better service. But when u lodge ure complaint they tell u they making a note of it on the system so if you phone in again and speak to another loser they have an update of the original complaint. Everytime I called in nothing was recorded or updated on their system so I had to keep on explaining my situation from the beginning to every single inadequate so called champion who would tell me the issue is resolved , meanwhile nothing was resolved. Now my latest incident is they keep cutting my line off because they say they haven't received payment for october, November and December 2022. I haven't missed payment once with them. So I go in store at the blue route mall, they contact customer service explain the problem MTN is doing we mail them proof of payment for those months and my cell number changed and notify them of the new number change and mailed them proof of payments. The champion that side acknowledged to the instore manager they received it and issue sorted out. Meanwhile nothing was done by that customer person acknowledged. They've keep cutting my line now 6 times because of the same issue which was supposed to have been resolved the first time. The instore MTN said I should mail the complaints department which they have on their wall on their store to take things further. I mailed them over a week ago with my complaint how pathetic MTN customer care is, and got an automated reply stating someone will get back to me when 24 to 48 hours. 3 days later I resend the mail to them Stating I'm waiting on a reply still and I want a manager to get back to me. I have no more TRUST OR FAITH in MTN I want someone higher to acknowledge what I'm going through. It's been a week im still waiting for a response, meanwhile they still cutting my line off like they did today again. I went back in store full of anger and rage spoke to manager there again , she can't even get through to them, 135 don't exist anymore, cause it's a recording for self service , does not allow an option anymore to speak to anyone from customer service. Have to keep on going instore with the problem. The manager instore dialed 135 and was shocked to get the same results I got , no customer service. I am now outraged on these ongoing problems and at my wits end. I want my contract to be canceled and not be liable for it anymore. I want nothing to do with MTN anymore and I want to be compensated for everything I've been through, I want a CEO or someone high up in MTN to contact me. I've really had enough and urge everyone out there please consider carefully before joining MTN THEY ARE TOTALLY A RIGHT OFF in my opinion and experience. Can't believe what inadequate customer services we have in this country its scary.