DJ
Desmene J

1 reviews | Active since Dec 2014

01 Feb 2017, 07:44

Very unhappy customer

<p>This is one of the emails I sent 3 January 2017:</p> <p>On 2016-12-02 I contacted Mtn Direct who assisted with my query about a debit order going off for a cellphone I have returned. To date the debit order has still not been credited or stopped.</p> <p>Please provide feedback regarding this issue as it is not fair for being billed for something I do not have in my possession.</p> <p>Debit order still being deducted.</p>

0
Replies (4)
DJ
Desmene J's update03 Feb 2017, 16:26
Reviewer Update

Still no reply. This is ridiculous. Please help.

DJ
Desmene J's update07 Feb 2017, 16:38
Reviewer Update

Good day

Thanks for your response. I was driving when you phoned me. Apologies for missing your call.

I appreciate your feedback

Kind

Regards,

Desmene

DJ
Desmene J's update08 Feb 2017, 09:07
Reviewer Update

I phoned Mtn, Mtn Direct and Mobile plus and not one of the people I spoke to can assist me to cancel the contract.

I'm really frustrated at this point.

Absolutely ridiculous service.

DJ
Desmene J's update18 Apr 2017, 13:32
Reviewer Update

Good day

I'm still awaiting the amount of R420.40 to be credited to my bank account.