Very Unhappy Customer.

Item: MTN South Africa
Rating: 1
Author: Candice W

I am so very disappointed in MTN. I HAVE REPORTED COUNTLESS TIMES ABOUT MY SERVICE AT HOME IS ALWAYS DOWN. NOW I GET A FOLLOW UP THAT I NEED TO PAY MY ACCOUNT WHEN NO ONE EVEN BOTHERED TO GIVE ME FEEDBACK ON WHAT IS HAPPENING WITH THE NETWORK IN MY AREA. I HAVE BEEN WITH MTN SINCE 2012 AND THIS IS HOW LOYAL CUSTOMERS ARE TREATED.

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Replies (2)

MTN South Africa's replyOfficial

01 Oct 2018, 15:25

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We have escalated the complaint to our coverage department to look into your complaint.

Please contact them as well on *** for further assistance.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa's reply01 Oct 2018, 15:25

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We have escalated the complaint to our coverage department to look into your complaint.

Please contact them as well on *** for further assistance.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

Candice W's updateReviewer Update

01 Oct 2018, 15:35

As i previously mentioned, i have reported this countless times. Can you please can you get your suppoirt desk to contact me and advise when the network will be back up in our area.

Candice W's update01 Oct 2018, 15:35

Reviewer Update

As i previously mentioned, i have reported this countless times. Can you please can you get your suppoirt desk to contact me and advise when the network will be back up in our area.