AO
Angelique O

1 reviews | Active since Sept 2015

01 Sept 2015, 10:03

Very unhappy customer

The reason for my dissatisfaction, is that even after phone calls made to MTN customer service regarding debit orders being deducted from my account and making arrangements for payment for my account, I now sit with a problem where MTN have now deducted by debit order more (double) than what was outstanding on my account even after a previous phone call confirmed that the lesser amount was what would be deducted.<br> <br> When I contacted them this morning telephonically, all they could say was \we apologise for the inconvenience". Unfortunately"

0
Replies (1)
MTN South Africa
MTN South Africa's reply01 Sept 2015, 11:20
Official
Hello AngO86,

Thank you for post.

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.

We sincerely hope that we are able to restore your faith in us.

Kind regards
Farhaana