Very Unhappy Customer

On the 02 April I sent MTN an email regarding my account to make payment arrangement as I was not able to pay both cellphone numbers I have. I was only able to pay the one because the person who is paying on the other cellphone number was not able to because of the lockdown and they are not working (This is my brother) I asked them if i could pay on the one cellphone number and the other one I will have to make arrangements for payment. They told me sorry they cannot do that. If i don't pay on the account they will suspend both my numbers. How can they do this if i will be paying the majority amount on the contract. I also told them I cannot have the line suspended because I need the cell line in order to get into the complex I stay in. They tell me to dial 135 select option 1 for payment arrangements. Well good luck to anyone trying to get to speak to someone to make arrangement. When you do send them an email they take so long to get back to a person. I have been a loyal customer with MTN for such a long time and to get this customer service I am quite disgusted on how they treat there customers. What if i was not working because of lockdown they would have also suspended my cellphone line. Wow very nice MTN.