RM
Ricardo M
1 reviews | Active since Jan 2012
24 Apr 2015, 09:28
VERY UNHAPPY CLIENT
Upgraded my handset in January and Voicemail has not worked since then. Made about 30 different calls and everyone does exact same thing but no success. There is the Exception of Eunice Shabalala [ MTN - Innovation Centre ] who actually attempted and took the time to try and solve my problem. She is diligent, patient and a very good worker. She however could only do so much and logged a call on my behalf with the technical centre on the 9th April 2015 and still no sms, telephone call or e-mail. <br> <br> Totally unacceptable
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
11 May 2015, 11:16Hello Ricardom720419,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the matter was escalated and they have resolved the matter and voice mail is active.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the matter was escalated and they have resolved the matter and voice mail is active.
Best regards
Mantoa
REQ:***
MTN South Africa's reply11 May 2015, 11:16
Official
Hello Ricardom720419,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the matter was escalated and they have resolved the matter and voice mail is active.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the matter was escalated and they have resolved the matter and voice mail is active.
Best regards
Mantoa
REQ:***
