DS
Dumi S
1 reviews | Active since May 2016
19 Mar 2019, 14:36
Very unhappy
Good day,
My service was suspended after not paying my contract for three months. I had a financial difficulty with paying off my masters studies and notified the lady that called. On 25 February I nwent to the MTN store at Newtown Junction and was informed that i could pay R3500 at the least to have my account reconnected. Three weeks later I am still not reconnected and am missing important business calls! Please assist
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MTN South Africa's replyOfficial
20 Mar 2019, 08:51Good day Dumi
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the account is under a Legal status and the deactivation cannot be removed until an amount of R 1,045.28, which is over 60 days in arrears, is paid. Kindly pay this amount and contact us to reactivate the services and load a payment plan for the remaining arrears amount.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the account is under a Legal status and the deactivation cannot be removed until an amount of R 1,045.28, which is over 60 days in arrears, is paid. Kindly pay this amount and contact us to reactivate the services and load a payment plan for the remaining arrears amount.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply20 Mar 2019, 08:51
Official
Good day Dumi
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the account is under a Legal status and the deactivation cannot be removed until an amount of R 1,045.28, which is over 60 days in arrears, is paid. Kindly pay this amount and contact us to reactivate the services and load a payment plan for the remaining arrears amount.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note the account is under a Legal status and the deactivation cannot be removed until an amount of R 1,045.28, which is over 60 days in arrears, is paid. Kindly pay this amount and contact us to reactivate the services and load a payment plan for the remaining arrears amount.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,