SH
Shareebah H
1 reviews | Active since Dec 2014
04 Jan 2016, 15:14
very unhappy
Send my phone for repairs on the 11/12/15. I been phoning the repairs almost everyday but they keep telling me that the phone is not there. Eventually on the 23/12/15 they tell me the phone arrived there an the team leader say to me she will forward it as urgent. Today I contact the centre they telling me the phone is no longer under warranty after i was told its got a 1 year warranty,now all of a sudden the phone is under 6 month warranty and i must pay over R7000 to repair my phone. Mtn needs to take responsibility for this cause when i purchase the phone it was told to me that my phone got a 1 year warranty. <br> I'm so gatvol of Mtn is to get sick, they don't even have the decency to contact me once.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
06 Jan 2016, 21:21Hello Kallid met salut,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please could you be so kind as to provide us with the IMEI number or serial number of your handset. Our Repair Centre require this information in order to track your handset and the progress of your repair.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
warm regards
mike
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please could you be so kind as to provide us with the IMEI number or serial number of your handset. Our Repair Centre require this information in order to track your handset and the progress of your repair.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply06 Jan 2016, 21:21
Official
Hello Kallid met salut,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please could you be so kind as to provide us with the IMEI number or serial number of your handset. Our Repair Centre require this information in order to track your handset and the progress of your repair.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
warm regards
mike
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please could you be so kind as to provide us with the IMEI number or serial number of your handset. Our Repair Centre require this information in order to track your handset and the progress of your repair.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
warm regards
mike
REQ:***
