1 reviews | Active since Oct 2013
Very unhappy
On the 17th of September 2017, between 20:50 and 21:00, i had 100mb of data and r19 of airtime. I went on WHATSAPP for 10min if not less. I can't understand how and why i lost all the above mentioned in just 10min. Lossing data and airtime has happened before but i never noticed because i would convince myself that i might have used it, but what happened on the above-mentioned date is unbelievable.
I would appreciate some sort of an explanation and my R19 airtime back, otherwise i will leave mtn and spread the word.
And please dont tell me my BACKGROUND DATA was ON because it was not.
Very unhappy... Siya
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Please be advised that your current Airtime balance is R4.96 and 12.67MB Please restart your phone and check your balance again.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Please be advised that your current Airtime balance is R4.96 and 12.67MB Please restart your phone and check your balance again.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Hi Again,
Please use these number to get a resolution.
MTN/SP 808 / 083 1 808.
Orion Cellular ***.
Altech Autopage Cellular ***.
MTN Active Queries.Dec 16, 2015
Best regards,
Hi Again,
Please use these number to get a resolution.
MTN/SP 808 / 083 1 808.
Orion Cellular ***.
Altech Autopage Cellular ***.
MTN Active Queries.Dec 16, 2015
Best regards,