1 reviews | Active since Mar 2015
very unacceptable service.
I posted a complaint on hello peter regarding airtime credit that is disappearing, and also the bad (very bad reception quality, bad service center service and overall service, MTN REP**** TO MY COMPLAINT SAID THEY WILL ESCALATE THE PROBLEM TO THE RELEVANT DEPARTMENTS AND BE IN CONTACT WITH ME.<br> <br> SO FAR NO ONE CONTACTED ME REGARDING THE MATTER.<br> <br> O MTN SENT ME A SIMCARD ONLY ONE FOR THE TWO CONTRACTS I HAVE AT MTN TO DO A SIMSWAP, TO RESOLVE I THINK THE PROBLEMS, BUT ALREADY DID.<br> <br> VERY UNACCEPTABLE SERVICE FROM MTN PROBLEMS STILL NOT RESOLVED IF THIS IS HOW MTN IS TREATING CONTRACT CUSTOMERS I AM GOING TO TRY AND GET LEGAL ADVISE TO STOP MTN CONTRACTS, WILL ALSO ADVISE AS MUCH PEOPLE AS POSSIBLE NOT TO JOIN THE NETWORK THEY ONLY WANT YOUR MONEY AND IN TURN THEY PROVIDE VERY BAD SERVICE, AND FROM MTN SIDE THEY DO NOT TRY TO RESOLVE PROBLEMS FOR CUSTOMERS. <br> <br> VERY ANGRY ABOUT MTN'S SUPER BAD SERVICE AND VERY POOR QUALITY SERVICE THAT THEY PROVIDE TO LOYAL CONTRACT CUSTOMER.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have escalated this query to our consumer contract supervisor team to resolve. they will contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have escalated this query to our consumer contract supervisor team to resolve. they will contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
