Very un-helpful
<p>I am logging this on behalf of my mother. Her phone has been giving her problems, where if we call her it goes straight to voice mail and she then have to take her battry out. She use to live in Durban, but now is living in the Freestate (Parys)</p> <p> </p> <p>She has been to MTN and they told her that they cannot give her a new phone (her phone still has a warrenty with MTN) because the contract was done in Durban. And that if she wants her cell replaces, they will have to come back to Durban to do it. Eitherwise that can keep coming to MTN and they will just send her cell in for repairs.</p> <p> </p> <p>So my mother must drive once, maybe three times a week to MTN just to get her phone sorted out.. Who will be paying their petrol?..... Is not all MTN stores the same?</p> <p> </p> <p>Please contact my mother on *** / *** and resolve the matter... Your client service is bad</p>
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MTN South Africa's replyOfficial
07 Jun 2016, 08:17Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please dial ##002# to cancel all diverts on your handset. If the problem continues you may test your sim on a different handset to see if you will be able to receive calls. If the problem still exists we can log a query with the network team. But if not I will advise that you book the handset in for repairs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply07 Jun 2016, 08:17
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please dial ##002# to cancel all diverts on your handset. If the problem continues you may test your sim on a different handset to see if you will be able to receive calls. If the problem still exists we can log a query with the network team. But if not I will advise that you book the handset in for repairs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
's updateReviewer Update
08 Jun 2016, 05:34Please take note there is nothing wrong with my mother's sim card... It is the phone self that is giving the problem... This would be the 3rd time my mother has to take the cell back for the same problem... How many times do you think does she need to go back to get the same problem fixed... How much petrol needs to be wasted?
This is very unexceptible......... When will you be fixing or replace the phone... They cannot go up and down, just because you'll are to lazy for fix or replace the phone......
's update08 Jun 2016, 05:34
Reviewer Update
Please take note there is nothing wrong with my mother's sim card... It is the phone self that is giving the problem... This would be the 3rd time my mother has to take the cell back for the same problem... How many times do you think does she need to go back to get the same problem fixed... How much petrol needs to be wasted?
This is very unexceptible......... When will you be fixing or replace the phone... They cannot go up and down, just because you'll are to lazy for fix or replace the phone......