VERY RUDE CUSTOMER SERVICE

I called in to find out the status on the cancellation of my status - I first spoke to Mncedisi from the Financial department who told me that my contract was now a month to month contract, the cancellation was not completed. I was surprised as I called in and spoke to Lydell Govendor, who assisted me with cancelling the contract - clearly she didnt. I was then put through to the Retentions Department to get clarity on why my contract is still not cancelled. I held as I was put through but the call was cut off. I called back, spoke to Nombuso Ngcobo - a very rude & condesending consultant who was very sarcastic and some point when I got irate, she would tell me my questions are irrelevant and she doesn't have to answer my questions. She was so rude, she'd talk over me while I was talking.

I've never experienced such rudeness from a Service consultant the way I did having to deal with this consultant. I even told her she needs to get intense customer service training as she lacks customer service ettiquette.

I hope this complaint will be taken seriously and that my contract will be cancelled as requested! The ref I received for the cancellation is: ***