Very rude

Went to the MTN at festival mall after loosing my phone to get a sim swap and block my old headset and get a new phone but after the bad service I received I did not even get the new contract, he could not even explain what needs to be done after the sim swap. I asked him if I can get a new contract because I have my id book he told me, why am I telling him that I have my id book with me because I can see that \His doors are closed already and I expect him to capture new contract". He did not even tell me how much will the sim swap cost he just asked if I'm going to pay for it cash or card then he went outside without explaining where he was going and when he came back I asked him why he left without informing me he said he was looking for change. When I was done I asked a Lady at the door who was the manger she said it was her. Her name is Tshidi and Luke told her not to intertain me. Tshidi then told me that Luke is actually the branch manager. Luke really looked drunk or on drugs he did not even look like someone working for MTN no name tag and he was wearing baggy pants. I have been using that MTN store for years never got bad service like that when Siza was there. """