1 reviews | Active since Jul 2015
VERY POOR UNSAFE SERVICE
<p>A second ********** upgrade was processed on my account by MTN today in a space of a week . Then you call their staff to find out whats happening , how do you say it is not MTN,s fault that it could be someone out of MTN ? Is it not your systems that these upgrades are processed ON ? Are you telling us as clients that you do not have proper secure systems in place and i engage with you guys as a client at my own risk ? By the way i already have done your stupid affidavit and ID copy dont bother telling me to send that through , come with something better . Useless useless useless useless company . Just an indication of the integrity within your organization .</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that we have sent you an email, kindly respond to the email by providing an affidavit clearly stating that the upgrades were not requested by you and include your certified ID copy so that we can log a ***** case with our ***** department. The documents must be certified on the same date not older than 3 months.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that we have sent you an email, kindly respond to the email by providing an affidavit clearly stating that the upgrades were not requested by you and include your certified ID copy so that we can log a ***** case with our ***** department. The documents must be certified on the same date not older than 3 months.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***