AV
Anastasia V
1 reviews | Active since Oct 2013
18 Aug 2015, 15:24
VERY POOR TURN AROUND TIME
How long does it take to respond to a query?? Mtn are very fast if it comes to taking their money or suspending a contract, but if it comes to the opposite they take FOREVER. They are always experience \high phone calls"...really?? maybe if they have more than one consultant they can actually attend to more phone calls. With emails they take their sweet time to reply. This is by far the WORST SERVICES yet!!!"""
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MTN South Africa's replyOfficial
09 Sept 2015, 08:30Hello anastasiavoges,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to call you on your cell number however you don't answer your phone, I have sent you an sms with my personal email address, you can send me full details of your query so that I can be able to assist you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to call you on your cell number however you don't answer your phone, I have sent you an sms with my personal email address, you can send me full details of your query so that I can be able to assist you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
Best regards,
MTN South Africa's reply09 Sept 2015, 08:30
Official
Hello anastasiavoges,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to call you on your cell number however you don't answer your phone, I have sent you an sms with my personal email address, you can send me full details of your query so that I can be able to assist you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have tried to call you on your cell number however you don't answer your phone, I have sent you an sms with my personal email address, you can send me full details of your query so that I can be able to assist you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
Best regards,