1 reviews | Active since Nov 2015
Very poor signal and connection
Being a Mtn customer for over ten years, very disappointed in signal and data connection. <br> <br> I have been batteling for more than a month now to get signal and connection. Even trying to type this email is a mission. <br> <br> But if payments are not on time or even R10,00 short your services are disconnected. How does this balance out?<br> <br> Please sort this issue out, or should Mtn customer's start striking (seems that it is the way to be heard in South Africa). <br> <br> It is my right to choose the network provider that suites me best. I refuse to change my network provider. I would like to know what Mtn is going to do about this situation and am I going to be refunded for not being able to use my contractual benefits that are duely paid for monthly. Mtn's response will be appreciated.<br> <br>
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Kind Regards
Siphumezo
REQ:***
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Kind Regards
Siphumezo
REQ:***