Very poor service, unmet promises, ignoring my emails

From: Vukile Racaza Sent: 03 February 2022 14:02 Subject: RE: ACC. NO.: CA*** I thought the account number on the subject line would help. Please contact me urgently ID number : ***8**** Please call me on *** Kind Regards, Vukile Racaza

From: Mondo Customer Care <***>
Sent: 04 February 2022 4:13 PM
To: Vukile Racaza
Subject: RE: ACC. NO.: CA***
| Good day Trust you are well Kindly confirm your address that the Wi-Fi is located and we will check the coverage as it it registered and activated. Kind Regards, The Mondo Team.
| Mondo operating hours are Monday - Thursday, 8am-5pm and Friday, 8am-4pm. Closed on Public Holidays.
| www.mondo.co.za | ***

From: Vukile Racaza
Sent: 04 February 2022 6:41 PM
To: Mondo Customer Care <***>
Subject: RE: ACC. NO.: CA*** Guys did you read my query???? I complained about the device that was delivered.

From: Vukile Racaza Sent: 08 February 2022 07:02 Subject: RE: ACC. NO.: CA*** Hi there, when are you fetching the device, I will not use it because I made it clear what I wanted and its not what was delivered. If you deduct from my account I will reverse it. Please send someone to collect this device please. Vukile Racaza

From: Mondo Customer Care <***>
Sent: 08 February 2022 3:12 PM
To: Vukile Racaza
Subject: RE: ACC. NO.: CA***
| Good day,
Trust you are well.
Thank you for your email. Kindly note you will need to return the package to your nearest MTN direct store within 10 days from day of delivery and provide us with the IRMS number that you will receive upon return.
Kind Regards,
The Mondo Team - Elisia
| Mondo operating hours are Monday - Thursday, 8am-5pm and Friday, 8am-4pm. Closed on Public Holidays.
| www.mondo.co.za | ***

From: Vukile Racaza Sent: 12 February 2022 11:02 Subject: RE: ACC. NO.: CA*** CC: *** Hi there, As requested yesterday I took the device to N1 City MTN, after waiting for the manager who was out for about 10-15min , he came to me and knew I wanted to return, as he could see the box. He then told me that he could not book in the device , only big MTN stores can book it in and said the nearest one was Century City. At this time it was already late , I received the device on the 2nd and figure I can drive to MTN Century City today i.e 12th Feb as it is today the 10th day counting from 2nd Feb. I took the device to MTN and explained my frustration , they then told me its too late as today is the 11th day counting form 2nd of Feb, I am not sure how this is counted as to me counting days lapsed from 2nd today is the 10th day. Anyway I refused to take the device with as I have made it clear from the beginning this is not what I ordered, and referred you to the initial sales voice recording. I left the device there, the manager is Noleen I have included her I this email. Dealing directly with MTN was much better, I purchased a Tablet a few weeks ago for my son, and none of this nonsense occurred. Feel free to do what you will with the device BUT I will not be collecting the device again from the MTN store. I will not pay for the device, I will reject any debit order. I don’t even want any further devices from you guys. PS: Sorry Noleen for giving you a headache, I just cannot accept such a service, I know it has nothing to do with you. Please see emails below, perhaps you may understand my frustration. Kind Regards, Vukile Racaza

From: Mondo Customer Care <***>
Sent: 12 February 2022 3:38 PM
To: Vukile Racaza
Cc: ***
Subject: RE: ACC. NO.: CA*** Good day,

Thank you for the below email.

We do apologize for the inconvenience caused, however, as you have left the device in the MTN store, we require the IRMS number in order to submit for cancellation.

Regards

The Mondo Team – Thulile

From: Vukile Racaza
Sent: 21 October 2022 1:21 PM
To: Mondo Customer Care <***>
Cc: ***; Customer Care <***>
Subject: RE: ACC. NO.: CA*** Hi there, I see you guys are still deducting. I left the device with Noleen She is not answering any of my WhatsApp messages, nor is she responding to this email to provide you with the details you require. I am now forced to cancel every service from MTN, report you as Mondo Customer Care and MTN on Hello Peter and cancel the debit orders from my account. I am very much not happy with this. Neither you nor MTN has attempted to call me after I have provided my contact details. Vukile Racaza

Y'ello Vukile Racaza Thank you for getting in touch. This is an automated response confirming that your query is in our work queue and will be attended to shortly. Should any follow-up be required in reference to your enquiry, please use the reference number below. Reference number: 9f6a8071-34b2-4829-9a68-17ac***0 Our support teams are available Monday to Sunday from 8h00 until 17h00. We always try to respond within 24 hours and are committed to resolving your complaint or query with processes aligned with Independent Communications Authority of South Africa (ICASA) requirements. Warm Regards, MTN

From: Mondo Customer Care <***>
Sent: 21 October 2022 1:22 PM
To: Vukile Racaza
Subject: Mondo Customer Care Team Dear Vukile,
Thank you for contacting our Customer Care Department.
I'm excited to help make your experience a better one!
Please complete the MoeBot online query by clicking the button below so that we have all your details and can get one of our friendly consultants to contact you soon.

From: Vukile Racaza
Sent: 31 October 2022 4:06 PM
To: 'Mondo Customer Care' <***>
Cc: '***' <***>; 'Customer Care' <***>
Subject: RE: ACC. NO.: CA*** Hi there , there is still no response ,I even completed the MoeBot online query. Kind regards, Vukile Racaza