Very poor service, Please help resolve

Hi MTN Direct,

Please be aware that I write to you in this format as a last resort, as I have tried to contact both MTN Direct & Customer care services with no resolution whatsoever. Over a month later...

In June I struggled with MTN just to get my contract approved and initiate. I basically had to beg MTN to take my money... Long story short my device is delivered, it was a package which included the following:

Samsung S10 + Samsung S10e, Made for me XS which was supposed to be activated on the S10, and flexi55 activated on the S10e...

I called MTN to activate my current prepaid number with MTN over to the new contract. I explicitly advise the lady assisting that this number must be provisioned with the Made for me XS package, 2 days later I get an SMS stating that my number has been provisioned with a FLEXI55!!!!!!! & my LTE service breaks... I call first thing Monday morning and no one can help me, I get passed from one department to the next, as this is not something that "happens often" according to them...

Finally someone grasps what I am trying to say and they log a call to be escalated. Ref ***.

3 days later I get an SMS that the ticket has been resolved... 1 week later I am still unassisted and I am still on the Flexi55. I call again, again I get passed between MTN direct activations and customer care as each person says its someone else that has to resolve this... I am just about furious at this point...

Can someone at MTN / MTN Direct, that is of a competent nature PLEASE review my above information, look up the provided reference number, fami****ize themselves with my situation, ask around and understand EXACTLY how it is my situation is going to be resolved. Once that has been done please can this person contact me on the way forward.

Regards, long time MTN customer with very little patience left for MTN right now...