JR
John R
1 reviews | Active since Oct 2015
16 Oct 2015, 07:58
Very poor service No signal
Mtn's insurance line at HQ does not connect at all to their insurance dept . I had to go to their HQ in fair lands to claim for damage to my phone . After two hours I received some sort of service where they were supposed to pick up the phone this week and leave me with a loan phone . I am still waiting. <br> <br> While I was at Mtn I requested them to look into the none existent signal in Douglasdale - again I am still waiting ???<br> <br> This is the tenth time of asking <br> <br>
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MTN South Africa's replyOfficial
16 Oct 2015, 19:56Hello John@i,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
MTN South Africa's reply16 Oct 2015, 19:56
Official
Hello John@i,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike