very poor service MTN doesn't care about their customers' needs

I'm Monica I have missed my payment on the 25 and paid my internet on the 26 and when I called them they told me that they will connect me on the 1st of September now that it's the 1st of September they now telling me that the location I stay at doesn't have any coverage guys I spoke with 9 agent but never got helped from any of them and its sad cos I paid I cannot do my schoolwork and as they say that bona they won't be able to help me