1 reviews | Active since Jan 2018
VERY POOR SERVICE MTN
Very poor service and feedback received from sales dept. I've been a loyal contract customer for many many years. I have never missed a single payment. I changed to prepaid the 5th of this month because I didn't find any suitable upgrades. I then received an sms on the 24/08/18 with an offer of 20g per ko the for 24 months. I immediately called mtn. They said i must reinstate my contract with retnetions dept. I've been trying since then. The offer ended yesterday. The call centre said go to the store. I went and waited in a long queue only to be told in on prepaid now I must wait 90 days to reapply. I do not qualify for the offer they sms'd to me
Good day Amrithlal pauch***rie,
Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
We have escalated the matter with our sales department. Feedback to follow shortly...
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Good day Amrithlal pauch***rie,
Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
We have escalated the matter with our sales department. Feedback to follow shortly...
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team