1 reviews | Active since Dec 2017
Very poor service from MTN
I upgraded my contract and decided to get a router instead of a mobile phone, now it's nearly 3 months down the line and I have not yet received my router, but I'm paying for the router every month. Last month I wrote a review and MTN promised to assist, but I was never assisted. I am experiencing a very poor service from MTN.
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindly note that when checked under the account status, re-delivery has been initiated of which an urgent request will be sent to the courier to call back and advise on when to expect package.
Please note that if call back is not received by the end of today, kindly send a mail to the below address for prompt assistance.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
Kevin.
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindly note that when checked under the account status, re-delivery has been initiated of which an urgent request will be sent to the courier to call back and advise on when to expect package.
Please note that if call back is not received by the end of today, kindly send a mail to the below address for prompt assistance.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
Kevin.