1 reviews | Active since May 2013
Very poor service from MTN
I took in my Huawei P9 for a screen repair to MTN repair centre in Midrand on September 15th, supposedly it takes a max of 14 days to repair the device. However, I contacted them after 14 days to check on the status of the device, then I was told the phone is beyond repair and is awaiting replacement. Until this day, 11 November I have not received any feedback from them and they do not bother contacting me to advise on the progress. My account has been debited twice in September and October by MTN yet they do not communicate with me regarding my device. I'ts frustrating!!
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
We will engage with our technical department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
We will engage with our technical department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team