Very poor service from MTN

Item: MTN South Africa
Rating: 2
Author: Koketso M

I recently ported my MTN number from prepaid to contract. I was sent an sms to authorise a sim swap 3 days ago but since then I am still using prepaid airtime to make calls. When I call the 808 number, I hold forever but no operator has attended to me. When will my contract take effect? This is unacceptable!

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Replies (1)

MTN South Africa's replyOfficial

18 Apr 2016, 09:42

Hello kookimog,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

Please take note that we do not pick up any contracts opened in your name. Please contact our port department on *** to assist you with the correct feedback on line.

Or you may visit any MTN Dealership to assist you.

Kind Regards,

Alice van der Merwe

REQ:***

MTN South Africa's reply18 Apr 2016, 09:42

Official