Very poor service & False information supp****

HI<br> <br> In a nutshell-I am currently paying a lot of money for my account and requested to go on the sky package. I upgraded in January and due to unforeseen circumstances with my type of work I have a huge bill.<br> <br> I could not get assistance from a local sales person and escalated it up to a level where a supervisor agreed upon helping me. He gave a verbal offer over the phone and I agreed. He mailed me the documents the following day and I signed it immediately and mailed it back.<br> <br> It has been 9 days since \migration"was promised and I must say that I went straight to Vodacom that is more that prepared to do this for their customers without hassle. It just seems that MTN would rather **** my bank account than keep a loyal customer.<br> <br> I have all the proof of the mails and would like immediate response. If not I will settle both my accounts and go and port to Vodacom. Fortunately I have extremely good knowledge about telecoms and communication.<br> <br> Do not see this as a threat/ultimatum"