AK
Annelet K
1 reviews | Active since Aug 2015
27 Aug 2015, 18:43
Very poor service experience
I am lodging this complaint against the beacon bay branch of MTN due to their extremely poor service. About 2 months ago we went to upgrade my contract to a Mtn mychoice 100 where I am suppose to be reveiving 100 minutes, 300 mb data and 200 sms. At first I only reveived my minutes but no messages or data. We went back and MTN told me that there is a backlog due to a recent strike and it will be resolved in 3 days. After another week I still have not received my data or messages. We went back again and eventually found out that they logged my contract incorrectly on the system. We were told that it will be fixed within a week. Now after countless visits to MTN, hours of standing in line and many calls to mtn it still has not been resolved.
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Replies (1)
MTN South Africa's replyOfficial
28 Aug 2015, 12:12Hello AnnieKriel,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply28 Aug 2015, 12:12
Official
Hello AnnieKriel,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Best regards,