Very poor service

I was applying for a data so Nthabiseng called me like a person who is willing to assist, she asked my documents I sent them but poor part that she is lacking with is to give feedback that was last week Thursday today is Thursday she hasn't provided and feedback I don't mean I need a positive one if I'm declined I should know because she processed a debit order but no data no feedback instead she giving me miss calls where it's just ring for a second and dropped. For me it's my first time to receive a poor service like this 🚮🚮