1 reviews | Active since Apr 2016
Very poor service delivery from mtn
I received a call from mtn on monday that guy made promises again told me that the upgrae will be cancelled in 48 hours and today i will be able to upgrade in rustenburg mall. My mother is waiting there now to upgrade but she cant because yet again mtn did not so there work and cant keep there promises. Upgrade nr ********** 912. I think mtn only make tese promises to keep my mouth shut....but i will not and i will go on and go and see a laywer as my mom is still paying for somthing she did not reveive and mtn will pay her back for all the phone calls time and effert mtn is costing her....she is a pensioner dont you have any shame...mtn!!!!
Dear Petro ,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Kindly note I have spoken to your mother and the matter has been resolved. She is upgrading as he speak.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Dear Petro ,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Kindly note I have spoken to your mother and the matter has been resolved. She is upgrading as he speak.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team