Very Poor Service – Charged After Cancellation

I app**** for MTN’s online month-to-month internet service and paid the connection and pro-rata amounts. Unfortunately, the service never worked due to no network coverage where I live. MTN’s own coverage department confirmed this and advised me to cancel the service.

I returned the router to the MTN Store at Centurion Mall @ Red on 24 October, where the store processed the cancellation and provided the required documentation. I followed up with MTN online support as instructed, but they were unable to assist.

On 13 November, the store emailed me to advise that an outstanding amount needed to be paid before the cancellation could be finalised. MTN then debited my account on 17 November. Despite this, my account was debited again on 15 December.

I currently have no service, the router was returned, and neither MTN online support nor the store is able to assist. It appears I am being charged indefinitely for a service that never worked and was cancelled on MTN’s instruction. To make matters worse, MTN has not refunded the amounts already paid and continues to debit my account.