VERY POOR SERVICE

I signed up for a 24th 100GB data sim contract in July. The amount of data allocated was only 70GB for the first month and I called several times they kept on telling me that they are aware of the issue and they are escalating it to the relevant department.

In August again I was allocated 70GB and I called several times and they kept on telling me the same reason that they are escalating the matter. On top of that the remaining data which was supposed to be rolled over just disappeared and they also mentioned that they are aware of the issue and will correct it.

It has been well over 2 months and my issue id still not resolved.

Their system is always offline or my profile is on the other system which they don't have access to.

It is generally a very bad service to deal with MTN and I wish to cancel the contract.