Very Poor Service

I have had the worst service received from MTN. I made an EFT payment and sent the proof of payment to customer care. I made multiple phone calls to determine if the payment was allocated to my account. Customer care continuously informed me that I the payment was not allocated and the balance is outstanding after sending the proof of payment to 7 different people. I then made a second payment and had the same experience. After 6 weeks, almost 30 phone calls, 12 emails and going to one of the shops for assitance, neither payment has been allocated and I received a 10 day notice to inform me to make payment or I will be black listed.

I have never received such poor service. Very dissapointed