VERY POOR SERVICE

ON Sunday 15 May MTN iphone 11 promax was ******. On Monday 16 May 09H00 at MTN shop Ilanga Mall Nelspruit to blacklist phone to go to police with ITC nr. Totally surprised that MTN branches have no call centers anymore. Have to call like any other customer. Eventually after 20 minutes a Luve Mpumlwana at MTN BUSINESS answered and promised LADY at store PHONE will be blackllisted as phone is apparently not on "whitelist"? Then she phone myself another 3 times because she cannot get our contract, but we pay about R1300 per month.... She phoned me 3rd time to ask IMEI NR at 10h00. By 13h45 I phoned again and no blacklisting registered. I phones again 15h00, still nothing. Went back to MTN store, they phoned, and as informed now suddenly to email. Emailed at 15h30. So no ITC nr. Now already next day 17 May at 12h00, nothing yet. Was at store again this morning...NOTHING!!! ABSOLUTELY TERRIBLE SERVICE AND SYSTEM. Even the STORE cannot find people on phone to talk to who works with blacklisting phones. Even my Insurer says it is unacceptable. , no blacklisted yet, no help from MTN, poor girl INNOSENCE trying her best but no help...MTN ACCOUNT C***(NR ***) HORRIBLE EXPRIENCE.....