AG
Andre G
1 reviews | Active since Feb 2016
18 Feb 2016, 13:56
Very poor service and wrong upgrade
We have three business cell contracts. I am due for an upgrade now. After 4 calls during January (messages taken by somebody else because Bernice was busy), an sms, voice message and e mail send yesterday 17th, I am still stuck. I was told that I upgraded on 17 December at the Waterfront Mall. (I was not near the Mall on that day). The Principal is due for an upgrade on 4 July 2016 and somebody upgraded his contract without checking the details. Phone calls to the 808 number, to *** with reference NS ***4 and the so called Client Services amounted to nothing ***). This number plays music and no operator to assist.
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MTN South Africa's replyOfficial
22 Feb 2016, 14:21Hello Petersolve,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly send us a signed school letterhead and an affidavit statement advising that you did not request for the upgrade in December. Please include a certified ID copy of the signatory and fax the documents to *** in order for the matter to be investigated further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly send us a signed school letterhead and an affidavit statement advising that you did not request for the upgrade in December. Please include a certified ID copy of the signatory and fax the documents to *** in order for the matter to be investigated further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply22 Feb 2016, 14:21
Official
Hello Petersolve,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly send us a signed school letterhead and an affidavit statement advising that you did not request for the upgrade in December. Please include a certified ID copy of the signatory and fax the documents to *** in order for the matter to be investigated further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly send us a signed school letterhead and an affidavit statement advising that you did not request for the upgrade in December. Please include a certified ID copy of the signatory and fax the documents to *** in order for the matter to be investigated further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***