CP
Clifford P
1 reviews | Active since Jan 2018
04 Jan 2018, 11:06
Very poor service and no feedback
I have been passed from pillar to post with no feedback!
This has been quite a disappointing experience MTN. The service was fantastic when we were doing the upgrade but as soon as there was an issue with the device it went downhill. I visited three stores, then ended up at the High Value Customer Repair Centre (their service was great) but then after it was determined that the device was OBF it has been a struggle.
Every time I call MTN Direct, which is daily, I speak to a new agent who either puts be back in the queue under the pretence of transferring me the original agent who sold me the upgrade, or they send an email to said agent to please provide feedback -- and still, nothing.
This has been going on for over a month now and all I have managed to glean is that you are waiting for an RMA number from the warehouse. What this means, I don't know. What I do know is that the service from MTN is very poor.
I have also tried to contact MTN through their Facebook page but it seems that the culture there is to pass the buck there as well.
At my wits' end.
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Replies (5)0
Replies (5)CP
Clifford P's updateReviewer Update
10 Jan 2018, 11:11Dear MTN. I have yet to get any feedback of substance from you, either via Facebook, Twitter, Hello Peter, your MTN Direct call centre, and customer care. This is absolutely ludicrous! MTN is very keen to sign you up but there is ZERO after sales service!
This issue has been going on since 6 December, with a faulty device that was delivered to me on the 3rd of December. I have been phoning the call centre daily and have only received one call back on 2 January with update to say that there's still no update.
Your Facebook team pawned me off back to the MTN Direct call centre, no help there. On Twitter you've asked me for my details but then dololo, no help. There were positive signs here on Hello Peter when Alice got back to me on 4 January but she has since gone underground.
I am basically on my knees begging you to take my money but if MTN does not want, or need, me as a customer then just say so. We can cancel this contract/upgrade and I'll speak to @Vodacom or **********
Even if you don't have the final delivery date for me, the least you can do is keep me updated. It's called CUSTOMER SERVICE.
CP
Clifford P's update10 Jan 2018, 11:11
Reviewer Update
Dear MTN. I have yet to get any feedback of substance from you, either via Facebook, Twitter, Hello Peter, your MTN Direct call centre, and customer care. This is absolutely ludicrous! MTN is very keen to sign you up but there is ZERO after sales service!
This issue has been going on since 6 December, with a faulty device that was delivered to me on the 3rd of December. I have been phoning the call centre daily and have only received one call back on 2 January with update to say that there's still no update.
Your Facebook team pawned me off back to the MTN Direct call centre, no help there. On Twitter you've asked me for my details but then dololo, no help. There were positive signs here on Hello Peter when Alice got back to me on 4 January but she has since gone underground.
I am basically on my knees begging you to take my money but if MTN does not want, or need, me as a customer then just say so. We can cancel this contract/upgrade and I'll speak to @Vodacom or **********
Even if you don't have the final delivery date for me, the least you can do is keep me updated. It's called CUSTOMER SERVICE.
CP
Clifford P's updateReviewer Update
10 Jan 2018, 16:30Just spoke to Gloria - I called MTN Direct, no chance of them calling me - and she's emailing Glasson, Ernest and Saniel... AGAIN!!! Don't have much confidence in @MTNza's email system, not sure if these people even get the emails because I never get an answer.
CP
Clifford P's update10 Jan 2018, 16:30
Reviewer Update
Just spoke to Gloria - I called MTN Direct, no chance of them calling me - and she's emailing Glasson, Ernest and Saniel... AGAIN!!! Don't have much confidence in @MTNza's email system, not sure if these people even get the emails because I never get an answer.
CP
Clifford P's updateReviewer Update
10 Jan 2018, 16:31Collecting names and reference numbers. Glasson, Thandeka, Devashin, Ernest, Danell, Ronelle, Creason, Saniel, Alice, Gloria. Ernest has phoned me back once, to say he'll call me back, and the same with Alice.
CP
Clifford P's update10 Jan 2018, 16:31
Reviewer Update
Collecting names and reference numbers. Glasson, Thandeka, Devashin, Ernest, Danell, Ronelle, Creason, Saniel, Alice, Gloria. Ernest has phoned me back once, to say he'll call me back, and the same with Alice.
CP
Clifford P's updateReviewer Update
12 Jan 2018, 13:26Good afternoon Alice. Just some feedback from my side. I have spoken to Musa (MTN Direct, Ref: ********** 14) and advised to reverse the upgrade. He has sent yourself and Saniel, amongst others, an email to this effect. Please can you acknowledge receipt. Thank you, Clifford.
CP
Clifford P's update12 Jan 2018, 13:26
Reviewer Update
Good afternoon Alice. Just some feedback from my side. I have spoken to Musa (MTN Direct, Ref: ********** 14) and advised to reverse the upgrade. He has sent yourself and Saniel, amongst others, an email to this effect. Please can you acknowledge receipt. Thank you, Clifford.
CP
Clifford P's updateReviewer Update
16 Jan 2018, 15:08Good afternoon Alice. Any update on this? Thanks, Clifford.
CP
Clifford P's update16 Jan 2018, 15:08
Reviewer Update
Good afternoon Alice. Any update on this? Thanks, Clifford.